I was 23 and sat around a huge oval, walnut, polished conference table in the City. Around the table sat a bunch of lawyers and bankers in standard navy blue suits and slicked back, side-parted hair. 10 minutes in, I piped up with a suggestion. It was met with blank stares and a grunt from … Continue reading Messengers: three things I’ve learned about who we listen to, who we don’t and why. →

My latest article for the FCA's Insight blog, co-authored with organisational psychologists Tom Reader and Alex Gillespie at the LSE, on measuring organisational culture.

New blog klaxon!  Read here for an article I co-wrote with Evan Fradkin at Warwick Business School for the FCA on how we should think about learning in financial services. We argue that financial education rarely translates into better decisions and that one reason might be people learn more effectively via experience than description (i.e. reading or … Continue reading Learning from experience in financial services →

 “A hideous ecstasy of fear and vindictiveness, a desire to kill, to torture, to smash faces in with a sledge hammer, seemed to flow through the whole group of people like an electric current, turning one even against one’s will into a grimacing, screaming lunatic.” As such is the Two Minute Hate, where Party members … Continue reading Divided we stand: why I’m co-hosting a new podcast on depolarization →

Here's an article I and two co-authors (Laura Smart and Nicole Brigandi) wrote for the UK's financial regulator (the FCA) on the importance of psychological safety for effective teams and healthy cultures.