Learning from experience in financial services

New blog klaxon!  Read here for an article I co-wrote with Evan Fradkin at Warwick Business School for the FCA on how we should think about learning in financial services. We argue that financial education rarely translates into better decisions and that one reason might be people learn more effectively via experience than description (i.e. reading or … Continue reading Learning from experience in financial services

Divided we stand: why I’m co-hosting a new podcast on depolarization

 “A hideous ecstasy of fear and vindictiveness, a desire to kill, to torture, to smash faces in with a sledge hammer, seemed to flow through the whole group of people like an electric current, turning one even against one’s will into a grimacing, screaming lunatic.” As such is the Two Minute Hate, where Party members … Continue reading Divided we stand: why I’m co-hosting a new podcast on depolarization

Three things I’ve learned about design.

I have just said goodbye to 15 brilliant people on Cardiff Metropolitan’s PDR ‘Greenhouse’ training. Led by Dr Anna Whicher and her team, the course is aimed at ‘public service innovators’ and gives you the skills and capability to deliver effective service design projects. As a psychologist working in a public sector Behavioural Economics & … Continue reading Three things I’ve learned about design.